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Your Obstetrician Gynecologist Frequently asked questions:

11.  How are the support staff?

Are you being treated well on the phone or is the receptionist rude?  Is the staff friendly and efficient or are they curt and unhappy?  Are your messages being answered promptly or are you on perpetual hold?  Are you receiving your test results in a timely manner?  Do you get to talk to your physician ever?

Here at the center, we often have patients transferring to us because of their previous physician's staff problems, despite the fact that they love their former physician.  This is unfortunate, but it underscores our desire for well trained, well treated, and well paid support staff.   Because we feel that a happy staff makes happy patients and are less likely to cause medical errors.

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Please call our office at 281.313.1193 or email us at dr.nguyen@slwhc.com if we can answer any other questions for you.